Patient Information

We deliver the finest care at the most reasonable cost to our patients, therefore payment is due at the time service is rendered unless other arrangements have been made in advance. You will be asked to sign Financial Responsibility forms and present us with your most current Insurance information. As the patient, you will be responsible for obtaining a referral from your primary care provider, if your insurance plan requires one.

We accept cash, check, Visa, MasterCard, American Express, Discover and Care Credit. For Care Credit to be accepted, the amount must be over $100.

If you have questions regarding your account, please contact us at Johnson City Office Phone Number 423-929-7546 extension # 703.

Many times, a simple telephone call will clear any misunderstandings. Most insurance companies will respond within four to six weeks.

Please call our office if you have not received a statement within 60 days.

Any remaining balance after your insurance has paid is your responsibility. Your prompt payment is appreciated. We can make arrangements for a monthly payment plan when needed, with approval and within specific guidelines.

Payment Policy

All Self-Pay patients receive a 41% discount.

• We accept Cash, Check, Visa, MasterCard, American Express, Discover and Care Credit (over $100.00).
• All fees are based on the type of service provided for your care and related services. Our fees are competitive for this region.
• If the patient is a minor (18 years and younger), the parent or guardian is responsible for payment of the account, in accordance with the policies outlined above.
• For elective, non-covered or cosmetic services, the total amount charged is due at the time of service.
• If you are a self-pay patient, someone from our billing department will contact you prior to your appointment to discuss your self-pay estimate.
• If available, we will provide you with the total balance at the time of check-out. Payment arrangements can be made on balances over $100.00. Otherwise, payment is due when services are rendered.
• If your account is overdue longer than 90 days, it will be referred to a collection agency. This is a last resort, done reluctantly and after we have exhausted efforts for voluntary payment.

At Tri-Cities Skin & Cancer we make every effort to provide you with the finest care and the most convenient financial options. To accomplish this, we work hand-in-hand with you to maximize your insurance reimbursement for covered procedures. If you have any problems or questions, please ask our staff. They are well informed and up-to-date.

They can be reached by phone at Johnson City Office Phone Number 423-929-7546 extension #703. Please call if you have any questions or concerns regarding your initial visit.

Please be sure to have your Insurance Card with you at each visit so that we can expedite reimbursement.

Photography, video or audio recording of any kind is not permitted within, nor outside the premises of our clinic. 

This policy is in place to protect patient privacy, enhance confidentiality, and maintain security. With your safety and the safety of Clinic staff in mind we ask that you refrain from videotaping or taking photos, videos or recordings of any kind with your camera, cell phone, smart phone, tablet, or any other  device without prior consent and supervision by a provider or staff member.

Thank you for your cooperation and consideration of all our patients.